Dr. Kerry Kuluski is the inaugural Dr. Mathias Gysler Research Chair in Patient & Family Experience and Scientist at the Institute for Better Health, and Associate Professor at the Institute of Health Policy, Management and Evaluation (University of Toronto). She is an Applied Health Services Researcher and a Social Worker by training. She received her PhD in Health Services and Policy Research from the University of Toronto followed by a Postdoctoral Visiting Fellowship at the University of Oxford. At the U of T she supervises graduate students, teaches the foundational course on Canada’s health care system and is designing curriculum on patient engagement. Her research focuses on quality and health system performance from the perspectives of people with multiple health and social needs and their caregivers in the contexts of primary health care, homecare, hospital care, delayed hospital discharge and transitions between care settings. She uses multi methods, including co-design to understand what is required for care services to be person centred.